Help
Sign Up — Personal Details

Why Do I Need an Account to Receive a Refund Calculation?

For security of your personal details, we require you to create a secure password-protected account using your IRD number. As a certified internet e-file agent this is part of our strict security and privacy guidelines.

Is My Information Secure?

Absolutely. That’s super important to us. Any information we get in the course of this engagement is subject to confidentiality requirements, in addition to obligations under the Privacy Act 1993. We won’t disclose that information to other parties without your express consent, except as required by law.

What is an IRD Number?

An IRD number is a unique number issued to you by the Inland Revenue Department so they can identify you. Your number is the same as your GST number and is an eight or nine digit number in the range of “10-000-000” to “999-999-999”.

Why Do You Need My IRD Number?

We require this number along with your other personal details before we can check if you are due a tax refund.

If you can’t remember your IRD number, have a look round for a letter from the IRD or ask your boss or finance person.

What If I Forget My Password?

No big drama. Just click the “Recover Password” link and we’ll send a new password to the email address you supplied.

Why Do You Need My Email Address?

We might need to get hold of you to get more info to help us calculate the exact amount of tax refund you are owed. We send regular notification emails to your email address, so please double-check that you provide your correct email address and update you account if it changes. The more accurate your details, the faster you’ll get your refund.